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SAP needed help in a hurry. A crack technology team in their Portals
group had responded to customer needs by developing new search technology
to unlock new ways of searching the corporate enterprise portal.
But the technology had no user interface, and the team needed one.
Fast.
One powerful new feature allowed users to launch a search that looks
for results in multiple repositories across both the corporate network,
and the wider internet. Users can search contact lists, expert resources
in the corporate knowledge store, team foldersnearly anything.
The problem was, how do you give users the power to use this feature?
Should the user select what resources to search? And how should
the results be presented?
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