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In the make-to-order personal computer business, effective supply chain management is critical. Part shortages can generate high expediting costs, and late shipments make for unhappy customers. Overages cause high inventory costs and even scrap loss. And the customer’s demand for fast delivery – in some cases, five days or less – leaves little room for error. Unfortunately, the supply chain manager is not well-armed. She spends her days gathering forecast, order, inventory, and supply data from multiple sources. Then she puts it all together to create a view of projected supply chain performance, usually in a spreadsheet. She keeps a spreadsheet for each of the 50 parts that she manages, and she has to update each one every day. By the time she finds a problem, it’s often too late for her to accomplish her real goal: to find a shortage, and fix it, before it happens.
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| "There's
only one place in the company where supply and demand come together,
and that's my desk." |
Schematic diagrams, product design.
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36 Partners designed the solution. The supply chain manager can call up a view of her supply chain that’s updated in realtime. It automatically combines demand and supply data, and presents the results in a graphical view that tells the story in an instant. Controls allow her to change her view across time periods and locations, and projected shortages are automatically highlighted. The solution can also look for potential problems by itself, and can alert her when it finds one, in any way that she chooses. Result? The supply chain manager can now concentrate on her real
job—finding and fixing problems before they happen—instead
of gathering data.
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